As customer service and inside sales requirements grow, recording these client interactions is crucial to improving the quality of client services and ensuring regulatory compliance. Now you can implement recording services at each location where agents are staffed. All of these products are offered as completely hosted services, eliminating the capital expenditures and cash flow challenges posed by traditional recording software and hardware, while enabling centralized, secure, and web-accessible storage facilities.
As part of the enrollment process, GlobalPhone provides the customer authorization and login information. The customer goes to the Gphone secure website, and enters the login information. GlobalPhone provides a web interface used to search, annotate, and play recorded calls and monitor calls in progress. GlobalPhone also provides the option to configure parameters such as when to record calls or record calls based upon certain criteria such as the incoming or dialed number. The system retains recordings for a selectable period of time.